New button in the Custom app

[cssservice]

Hi,

We have a custom application . For the non ITIL users we would like the New button to redirect to the self service view. How could i achieve this? Can i remove the New button and add a custom button? Thanks in advance.

[Brad Tilton · Accepted solution]

You can override that new button with another by giving it an action name of sysverb_new and putting it on your new table. If you're condition is testing negative for the itil role, then it should show your custom button to non-itil and then the oob new button for itil.

[cssservice]

That worked. Thanks a ton!

[cssservice]

Also i cannot have one new button for both ITIL and end user view since they both have different views. ITIL should have a regular view and end user should have self service view. can i hide the new button depending on the role?

[cssservice]

I have another problem now. i get a " Not authorized error" when i impersonate as a user and as ITIL. What am i doing wrong here? Here's the script for the New button: