New button in the Custom app

cssservice · ‎02-09-2017

Hi,

We have a custom application . For the non ITIL users we would like the New button to redirect to the self service view. How could i achieve this? Can i remove the New button and add a custom button? Thanks in advance.

Brad Tilton · ‎02-09-2017

You can override that new button with another by giving it an action name of sysverb_new and putting it on your new table. If you're condition is testing negative for the itil role, then it should show your custom button to non-itil and then the oob new button for itil.

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Brad Tilton · ‎02-09-2017

I would make sure that the user can access that catalog item and that the sys_id of your item/record producer is correct in the link.

cssservice · ‎02-14-2017

I still having trouble with the self service view for the users. Now i have two buttons on the form. One goes to the self service page and the other the
ITIL view. How can i hide the other new button so only the service view is available for the user?