'New' button missing on newly created CI Class

[Mike88]

I've recently created a new Child Class following a prior question (Sophos Firewall - CL Class Manager)
however the buttoon to create a new CI record is missing.
I've already checked to ensure the Omit New Button is not checked. I've also already checked the settings against a known working Class (where the New button exists) and they appear to be the same.

Could anyone suggest what could be causing this?

[Dr Atul G- LNG · Accepted solution]

Hi @Mike88 

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685527

[Mike88]

Thanks Atul.

With the info given we've found that there was an Access Control setting on one of the Parent Classes which was preventing creation and as such it prevented the New button from being displayed

[Dr Atul G- LNG]

Perfect.. 🙂 

[Mark Manders]

Check on the create ACL's. Are you allowed to create that CI? And depending on how you created it, also check the ACL's on the parent classes, because it could be limited from there as well.