New Dev instance asking for admin password

Genaro
Tera Contributor

I have these message on a brand new instance (created today):

Your password is non-compliant with the Password Policy.

System administrator requires you to change your password

 

Then a "Change Password: page shows up. Enter current password and then new password. URL: https://myinstance.service-now.com/login_cpw.do

 

Using this page to reset the password doesn't resolve the problem. I get the same messages again. 

 

Yes, my password is compliant and I used it to log into this developer forum.

 

Before, I would start the instance and be logged in so not sure what's expected here. 

 

Thanks!

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Genaro 

 

You can reset the password for PDI

LearnNGrowAtul_0-1702497990861.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Genaro 

 

You can reset the password for PDI

LearnNGrowAtul_0-1702497990861.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Thanks for the Tip. 

 

I went to "Manage instance password". Then I clicked on "reset instance password" and a new password was generated. 

 

I opened the PDI and used that to log in. It worked. Although not sure why this was required when I never had to do this before.

 

Thanks!!!!

Hi @Genaro 

 

May be you type wrong password. Happy it sort out now.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Thanks i faced similar issue and it is working now