New List Action is not visible to ITIL users on Service Operations Workspace

Mahesh Pydisett
Tera Contributor

‎01-27-2025 02:44 AM

Hi Team,

I would like to add New Button functionality on List View for ITIL Users on Service Operations Workspace, whereas it is visible for admin users but not for the ITIL users, can anybody please guide me where exactly i need to configure to display that New button for ITIL users.

Please find below attached screenshot:

MaheshPydisett_1-1737974623351.png

Thanks in Advance!!!

 

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Mark Manders
Mega Patron

‎01-27-2025 02:53 AM - edited ‎01-27-2025 02:54 AM

It says 'New3' which makes me think it's a custom button? How is it configured? Is it having the admin role as condition?

And also: are ITIL users permitted to create new users?


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Mark
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