New Notification Device

poyntzj · ‎05-19-2015

Does anyone know where the source for the New Device page is ?

If we have a process user, then they can add a new device, make sure the type is Email and they can enter an email address for the new device and off it goes.

Our ESS portal users try the same thing and they can create the new device, but the Email field is missing.

Oddly if a portal user changes the type to SMS, they can enter provider and number.

Process User

Non Process / Portal User

Cheers

poyntzj · ‎05-19-2015

OK, sussed it.

for a long while I have had some code in place so we can use aliases and this works fine.

Due to a migration of us IT to IBM, we are now using 2 addresses so this feature is now being used a lot more.

We did compose a document for everyone explaining how to add new devices, change timings etc, but did not appreciate that the portal users had an issue until some of the local IT guys started to switch and explained what they saw.

Typical, as after I wrote this question I started to rummage again and then found the form that needed the Email address adding.

Came on here to update this and I see a couple of helpful pointers were already here

View solution in original post

Kalaiarasan Pus · ‎05-19-2015

Looks like this is the ui page that is responsible for adding the device...

notification_preferences

The form seems to be modal form of 'cmn_notif_device'

Ashish Kumar Ag · ‎05-19-2015

Hi..

The record for devices stores in the table "cmn_notif_device".

You can also add that as a related list(notification devices) in the user table.

poyntzj · ‎05-19-2015