New Project Workspace Overview Video

[mah1]

Xanadu Patch 1 Hotfix 2

We installed the new Project Workspace. The first time a users opens it, an introductory overview video automatically plays.  This only happens the first time a user opens Project Workspace. Is there any way to reset this for a user so that it is automatically plays again if the user just dismissed it initially?

Thank you

[Abhay Kumar1 · Accepted solution]

@mah1 In ServiceNow's Project Workspace (introduced in the Washington DC release or with updates like Xanadu Patch 1 Hotfix 2), the introductory video is controlled by user preferences. When a user first accesses Project Workspace and dismisses or completes the video, a user preference record is typically created to indicate that the video has been viewed. Resetting this experience involves deleting or modifying this user preference.

The name of the preference would be something like project_workspace_intro_viewed or similar.

Hope this will help you.

[mah1]

Thank you. I thought it might be controlled by user preferences but I can't find anything that fits for project workspace. I did find sn_cwm_has_visited_before but I suspect this is for Collaborative Workspace Management.  This doesn't exist for the users I want to reset the project workspace intro video for.  I found sn_pw_ftue but I tried setting it to false and even deleting it but it had no effect; that is, the video still did not display when the user opened the new project workspace.

[Abhay Kumar1]

@mah1 I will suggest to go through documentation and that too project action section whether there is an setting for an intro video.

https://www.servicenow.com/docs/bundle/utah-it-business-management/page/product/project-management/c...

[mah1]

Thank you. I will mark your reply as the accepted solution since that helped me to resolve the issue.

I determined that if sn_pw_project_workspace_selected_tab was set in user preferences for the user along with sn_pw_ftu, then both need to be deleted in order for the intro video to be available.   If only sn_pw_ftu existed in user preferences then removing that allows the into video to play when the user opens project workspace.

Thank you again for your help!