New Service now notification layout is not rendering correctly in dektop outlook

[kiran115]

I created a new layout which has header image and footer with some links. In the email logs, mobile application the email is rendered as expected but coming to desktop outlook header image is not rendering and also it is adding whites lines and white dots at footer. Can anyone help me out why it is happening? Is there anything am missing?

[Tushar]

Hi @kiran115 

Are you using a supported HTML and CSS subset?

When creating your email layouts, use a subset of HTML and CSS that is supported by Outlook.

You can find a list of supported HTML and CSS features on the Microsoft website.

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

[kiran115]

Below is the header image which is not rendering full.

In the footer, am getting the extra white lines as below.

[Tony Chatfield1]

Hi, does your message show correctly in html view of other email applications?

Is the header image embedded in the email or accessed via a url that outlook can get to?
Without any clear details, IE your source notification as xml and an example of a received email (as a file) it is difficult to assess possible issues, perhaps you can provide example files and\or clearer diagnostics of your issue.

[kiran115]

Hi @Tony Chatfield1, In the web outlook everything is showing good but coming to desktop outlook everything is breaking.