New view of knowledge article based on KNowledge base selection

[Apaul]

I have a user story where I need to create a new view for this knowledge. So criteria is there is a new knowledge base, so when we select that knowledge base, the view should also to change. Can anyone please guide me how to do this?

[Robert H · Accepted solution]

Hello @Apaul ,

This is done using View Rules:

Note that the view will not apply immediately, but only when saving the article.

Regards,

Robert

[Apaul]

Thanks for the solution, but its perfectly working for the positive scenario. but negative its not.

Like When I select IT and saved, the view is changed. But then when I select any other KB, the view remains same, its not changing to default view from the custom one

[Robert H]

Hello @Apaul ,

Well, then you need another view rule with the inverse condition that enforces the Default view 😉

Regards,

Robert

[Apaul]

I thought the same but was like if anything else can be there 😂

Thanks a lot