We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

New view of knowledge article based on KNowledge base selection

Apaul
Tera Contributor

AnkkushPaul_0-1748428731854.png


I have a user story where I need to create a new view for this knowledge. So criteria is there is a new knowledge base, so when we select that knowledge base, the view should also to change. Can anyone please guide me how to do this?

1 ACCEPTED SOLUTION

Robert H
Mega Sage

Hello @Apaul ,

 

This is done using View Rules:

 

RobertH_0-1748429643029.png

 

Note that the view will not apply immediately, but only when saving the article.

 

Regards,

Robert

 

View solution in original post

5 REPLIES 5

Apaul
Tera Contributor

Hi 

Can we use on change Client script instead of view rules as what I have seen it might cause any issue in the future if they create any other view. Then there might be a conflict.