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Next Experience Home dashboard and Workspace redirection behavior for non-admin users

SToth
Tera Contributor

Hi everyone,

I have a question regarding the OOTB behavior of Next Experience Home.

After restoring the `glide.login.home` property to `/now/nav/ui/home`, we noticed the following:

  • Admin users: clicking a task opens the corresponding Workspace.
  • Non-admin users: clicking the same task opens the Classic UI instead.

We didn't implement any customizations for this functionality.

My questions are:

  • Is this different behavior for admin and non-admin users expected OOTB?
  • Is there any supported configuration or role that enables non-admin users to open records in Workspace instead of the Classic UI?
  • Is it possible to limit the Next Experience Home dashboard to specific roles or user groups?

Has anyone encountered this behavior before?

Thanks!

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