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Next step of the workflow

Matheus Rissi2
Tera Expert

Hello everyone!

I am currently working on configuring a new final status for my tasks.

I have already set up the `TaskStateUtil` to interpret this as a valid system value.

MatheusRissi2_0-1734721307273.png

 



The task is correctly closed and deactivated, but the workflow does not move to the next step.

*If I manually activate and then deactivate it, the workflow progresses.

Can anyone help me?
I want my new state to have the same functionality as "Closed Skipped," for example.

Overall, I just need the workflow to progress automatically when I select my new state, without having to manually activate and deactivate the task.

Thank you in advance to anyone who can help!

2 REPLIES 2

Satoshi Abe
Mega Sage

@Matheus Rissi2 

I recommend you should confirm workflow execution details at first. Then you would find what step is caused this issue.

https://www.servicenow.com/docs/bundle/xanadu-build-workflows/page/administer/flow-designer/concept/...

Helo @Satoshi Abe,

I'm using workflow, not flow.
but thank you very much for the answer