Nimsoft Integration

[AshwinShreni]

Hi All

I am trying to Integrate Nimsoft with ServiceNow and the documentation provided by wiki on this is very little, due to which I am not able to understand how to utilize the plug-in so that I can establish a bi-directional connection.

I am wondering if the integration has to be done using the Plug-in via ECC queue or using the web services? If we have to do it using the Plug-in and ECC queue then could you please help me understand what are the basic steps to setup the integration so that the entry is added to the ECC queue. Any help would be much appreciated.

Regards,

Ashwin

[tprovin]

The Nimsoft plugin is no longer being provided by ServiceNow.   At least that is the answer that I continue to get whenever I request it.   My suggestion would be to set the integration up using web services as this should be the common approach without the plugin.

[wipeout630]

Hey Tim,

Completely agreed.   I'm working on the Web Services integration and will post it on Share once it's been thoroughly vetted.

[tprovin]

That's great Nathan!   I am definitely interested in seeing how you have gone about the integration.   I have seen it done so many ways that it is a shame there isn't a "best practice" approach for it.   Of course there might be and I just haven't seen it

[ChrisRoyer]

So I've worked with a Nimsoft rep doing a ServiceNow integration. And one thing from my understanding they are unable to do is send more than one piece of information to one field to ServiceNow... Essentially their needs to be a 1:1 mapping with fields nimsoft sends to ServiceNow. I created a Monioring Tab for the fields, main one is the ID field that Nimsoft will look for to update the ticket again if they need to automatically close it.

So I have fields for probe, hub, time origin, id, and source. They send the message to the description. And I have a business rule on incident if the id is populated to duplicate that description to the short description set the caller and the assignment group accordingly. If I need to do CI mapping the future it will be using the BR checking the probe/hub/source... It's a rudimentary setup directly to incident. I might look into ECC in the future.

Links that helped with the integration.

Library of Probe Guides

http://wiki.servicenow.com/index.php?title=SOAP_Web_Service

[mamann]

Using scripted web services you can concatenate any number of incoming values from the SOAP transaction into a single field in Service Now.

Scripted Web Services are pretty powerful and super easy to set up.

There are even quite a few good examples built in.

Scripted Web Services - ServiceNow Wiki