Nimsoft Integration

[AshwinShreni]

Hi All

I am trying to Integrate Nimsoft with ServiceNow and the documentation provided by wiki on this is very little, due to which I am not able to understand how to utilize the plug-in so that I can establish a bi-directional connection.

I am wondering if the integration has to be done using the Plug-in via ECC queue or using the web services? If we have to do it using the Plug-in and ECC queue then could you please help me understand what are the basic steps to setup the integration so that the entry is added to the ECC queue. Any help would be much appreciated.

Regards,

Ashwin

[mamann]

If you use a Scripted Webservice, you control what is sent back in the response.

If a resolved incident needs to update Nimsoft, you have two choices.

1) When the incident is resolved, make an outbound SOAP (or REST if Nimsoft supports it now) to the appropriate end point and pass the info needed

2) Nimsoft can poll ServiceNow via SOAP or REST and lookup the ticket by its sys_id (or some other unique value that Nimsoft would know), then it would update itself

You can still use SOAP and REST in Geneva