NLU Service is not available.

js20 · ‎01-03-2024

When I want to create new topic for Virtual Agent I see this notice:

Some features may not be available because the connection to NLU Service is not available. Please try again after some time. If the issue persists, log an issue with Support.

Where should I log issue for support?

Dr Atul G- LNG · ‎01-03-2024

Hi @js20

https://support.servicenow.com/now

https://signon.service-now.com/x_snc_sso_auth.do?stateToken=00_0U5uRgYHfheYOG1S1Obe0uCZJhfna0_XV31Al...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎01-03-2024

Hi @js20

You can log a HI Case.

Have a look here , might be helpful

https://www.servicenow.com/community/virtual-agent-nlu-articles/nlu-faq-best-practices-and-general-t...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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js20 · ‎01-03-2024

Thanks for the Article, I checked system property, its setup ok.

How do I create case?

Dr Atul G- LNG · ‎01-03-2024

Hi @js20

https://support.servicenow.com/now

https://signon.service-now.com/x_snc_sso_auth.do?stateToken=00_0U5uRgYHfheYOG1S1Obe0uCZJhfna0_XV31Al...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG · ‎01-03-2024

Hi @js20

Thanks for accepting my answer as solution. Please mark helpful too 🙂

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************