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No Agents available for Live Chat in Employee Center

Bryan3
Tera Expert

‎04-02-2025 09:00 AM

I have HR and Employee Center installed on my PDI. I haven't changed anything from OOTB and trying to initiate a Live Chat session from Employee Center to an HR agent. I have set the HR Agent to available, however when I try to initial a live chat session it says "No agents are available".

 

Can someone provide assistance on how to get this working?

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-02-2025 09:03 AM

Hi @Bryan3 

 

OOTB is not configured, you need to build eh configuration for the same.

 

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0869506

 

 

https://www.servicenow.com/community/agent-chat-routing-and-sidebar/agent-chat-not-connecting-to-ava...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Bryan3
Tera Expert
In response to Dr Atul G- LNG

‎04-02-2025 09:29 AM

I have confirmed the settings, however I am still not able to initate a live chat as it still shows no agents available.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Bryan3

‎04-02-2025 09:31 AM

Worth checking

 

https://www.servicenow.com/community/developer-forum/live-chat-agents-not-showing/td-p/2779984

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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