No Agents available for Live Chat in Employee Center

[cbsden]

I have HR and Employee Center installed on my PDI. I haven't changed anything from OOTB and trying to initiate a Live Chat session from Employee Center to an HR agent. I have set the HR Agent to available, however when I try to initial a live chat session it says "No agents are available".

Can someone provide assistance on how to get this working?

[Dr Atul G- LNG]

Hi @cbsden 

OOTB is not configured, you need to build eh configuration for the same.

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB0869506

https://www.servicenow.com/community/agent-chat-routing-and-sidebar/agent-chat-not-connecting-to-ava...

[cbsden]

I have confirmed the settings, however I am still not able to initate a live chat as it still shows no agents available.

[Dr Atul G- LNG]

Worth checking

https://www.servicenow.com/community/developer-forum/live-chat-agents-not-showing/td-p/2779984