Live chat agents not showing

[Balakrishna_ABK]

We have activated  com.glide.interaction.awa plugin for agent chat and given sufficient roles to user but still live chat agents are not showing in employee service center .

[Community Alums]

Hi @Balakrishna_ABK ,

Two common causes for this could be:

1. no agent has the capacity to accept a new chat

2. no agent is available on chat channel

You can setup like below as per your requirement :

[Balakrishna_ABK]

Hi @Community Alums , Thanks for your quick reply, this 'chat setup' option is not showing in my instance. Is there any plugin do I need to install other than com.glide.interaction.awa ?

[Community Alums · Accepted solution]

Hi @Balakrishna_ABK ,

• Install the Agent Chat plugin (com.glide.interaction.awa).
• If you want to use the Profanity Filter, activate the Profanity Filter plugin (sn_va_profanity).
• In Advanced Work Assignment:
  • Configure service channels.
  • Define work item queues.
  • Set up work assignments.
• Update your Live Feed profile to display agent names and avatars in the chat client.
• Configure Agent Chat in Service Portal

Role required: workspace_admin

Note: You must be in the global view to edit the settings.

[Dr Atul G- LNG]

Hi @Balakrishna_ABK 

Have a look here

https://www.servicenow.com/community/hrsd-forum/always-displays-no-chat-agents-currently-available-i...