No Default Landing Page rendering for just 2 Users post Australia Family Upgrade

Nancy Page
Tera Contributor

4 hours ago

 

Post Australia family release upgrade (Patch 7), two (2) users only who have not been able to load their landing page.  Eventually, sometimes, the PA dashboard will display after a long wait but the application and top menus never render.  There is spinning activity showing in that space. 

 

We have had a Hi case opened for 13 days with no resolution. We've removed user preferences, change home landing page dashboard and not results. 

 

Has anyone experienced this issue and found a solution?

 

 

 

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Nancy Page
Tera Contributor

4 hours ago

 
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Dr Atul - LNG
Tera Patron
In response to Nancy Page

4 hours ago

Try to do cache.do at user side or try on another broswer.

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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Nancy Page
Tera Contributor

4 hours ago

NancyPage_0-1793368042203.png

 

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Tanushree Maiti
Tera Patron

3 hours ago

Hi @Nancy Page 

 

If it is your non-prod, Clear the instance cache using cache.do , Clear browser cache using incognito/inprivate mode of browser and then check.

 

If still the issue persists, Follow up with your Hi ticket. Request Servicenow vendor team to increase the priority with proper justification.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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