No Default Landing Page rendering for just 2 Users post Australia Family Upgrade

Nancy Page
Tera Contributor

 

Post Australia family release upgrade (Patch 7), two (2) users only who have not been able to load their landing page.  Eventually, sometimes, the PA dashboard will display after a long wait but the application and top menus never render.  There is spinning activity showing in that space. 

 

We have had a Hi case opened for 13 days with no resolution. We've removed user preferences, change home landing page dashboard and not results. 

 

Has anyone experienced this issue and found a solution?

 

 

 

5 REPLIES 5

Nancy Page
Tera Contributor

Both instance and browser cache cleared days ago. User Preferences removed and some recreated. Same results.