No indication that another user is working on the same form

[Idan Ben Yehuda]

Hello.

Normally when there are 2 users that working on the same form there is indication for that (see attached picture).

However it suddenly disappeared.

How can I fix this?

Thank you.

[Sohail Khilji]

Dear @Idan Ben Yehuda ,

check on module > user presence. it must be disabled or properties must have been changed.

or navigate to user presence module and check if your name exists in the given list. if not create a new user presence for your user name.

You can also check if your using a supported brower for this module.

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/use/navigation/concept/c_U...

[Idan Ben Yehuda]

[Dr Atul G- LNG · Accepted solution]

Hi @Idan Ben Yehuda 

This feature is called the user presence, and it can be enable / disable from property side.

In Sys Property Table

glide.ui16.live_forms.enabled property

If this property not available in you can create it  as well.

You can refer the link:

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/use/navigation/concept/c_U...

Few links

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791870

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685844

[Sohail Khilji]

Your propery seems to be fine, check on the other commnets which i posted. 

1. check on module > user presence. it must be disabled or properties must have been changed.

2. navigate to user presence module and check if your name exists in the given list. if not create a new user presence for your user name.

3. You can also check if your using a supported brower for this module.

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/use/navigation/concept/c_U...