No indication that another user is working on the same form

Idan Ben Yehuda
Tera Contributor

Hello.

Normally when there are 2 users that working on the same form there is indication for that (see attached picture).

However it suddenly disappeared.

 

How can I fix this?

 

Thank you.

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Idan Ben Yehuda 

 

This feature is called the user presence, and it can be enable / disable from property side.

In Sys Property Table

glide.ui16.live_forms.enabled property

 

If this property not available in you can create it  as well.

 

You can refer the link:

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/use/navigation/concept/c_U...

 

Few links

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791870

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685844

 

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Idan Ben Yehuda 

 

Is this happening for 1 module or all modules.

 

- Try to modify the property once

- Save it

- Cache.do

Logout and login again

 

Also as suggested by expert @Idan Ben Yehuda browser can be a issue. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Its happening for all modules.

 

However there is some progress

I can see an indication that a field was edited,

But I still cant see who else is working on the same form.

Screenshot 2023-12-20 112557.png

Hi @Idan Ben Yehuda 

Please check the record in user presence:

 

LearnNGrowAtul_0-1703064835682.png

 

 

Also, try to do cache.do and logout and login and clear browser cache.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

 

It worked

Thank you

Very wired 😞 . I think there is nothing much to do now, may be

- ask other user to test 

- Try in another browser as well. 

 

else

Log a HI case. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************