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12-20-2023 12:49 AM
Hello.
Normally when there are 2 users that working on the same form there is indication for that (see attached picture).
However it suddenly disappeared.
How can I fix this?
Thank you.
Solved! Go to Solution.
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12-20-2023 01:06 AM
This feature is called the user presence, and it can be enable / disable from property side.
In Sys Property Table
glide.ui16.live_forms.enabled property
If this property not available in you can create it as well.
You can refer the link:
Few links
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791870
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685844
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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12-20-2023 01:19 AM
Is this happening for 1 module or all modules.
- Try to modify the property once
- Save it
- Cache.do
Logout and login again
Also as suggested by expert @Idan Ben Yehuda browser can be a issue.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-20-2023 01:28 AM
Its happening for all modules.
However there is some progress
I can see an indication that a field was edited,
But I still cant see who else is working on the same form.
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12-20-2023 01:34 AM
Please check the record in user presence:
Also, try to do cache.do and logout and login and clear browser cache.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-20-2023 01:39 AM - edited 12-20-2023 01:41 AM
It worked
Thank you
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12-20-2023 01:42 AM
Very wired 😞 . I think there is nothing much to do now, may be
- ask other user to test
- Try in another browser as well.
else
Log a HI case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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