The CreatorCon Call for Content is officially open! Get started here.

No indication that another user is working on the same form

Idan Ben Yehuda
Tera Contributor

Hello.

Normally when there are 2 users that working on the same form there is indication for that (see attached picture).

However it suddenly disappeared.

 

How can I fix this?

 

Thank you.

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Idan Ben Yehuda 

 

This feature is called the user presence, and it can be enable / disable from property side.

In Sys Property Table

glide.ui16.live_forms.enabled property

 

If this property not available in you can create it  as well.

 

You can refer the link:

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/use/navigation/concept/c_U...

 

Few links

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791870

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0685844

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Idan Ben Yehuda 

 

Is this happening for 1 module or all modules.

 

- Try to modify the property once

- Save it

- Cache.do

Logout and login again

 

Also as suggested by expert @Idan Ben Yehuda browser can be a issue. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Its happening for all modules.

 

However there is some progress

I can see an indication that a field was edited,

But I still cant see who else is working on the same form.

Screenshot 2023-12-20 112557.png

Hi @Idan Ben Yehuda 

Please check the record in user presence:

 

LearnNGrowAtul_0-1703064835682.png

 

 

Also, try to do cache.do and logout and login and clear browser cache.

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

 

It worked

Thank you

Very wired 😞 . I think there is nothing much to do now, may be

- ask other user to test 

- Try in another browser as well. 

 

else

Log a HI case. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************