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11-19-2024 09:21 AM
Note: I am not a SNOW developer; I am an end-user that uses SNOW to manage incidents, tasks, and change requests.
As of yesterday, I and several members of my team have been unable to select text for copying in SNOW while using the Edge browser. Selecting text in non-SNOW tabs works fine. Selecting text in SNOW tabs in Firefox and Chrome browsers works fine. Also as of yesterday, we started seeing "Rewrite with Copilot (Alt+I)" prompts when hovering over certain elements (again, only in SNOW using Edge), and so we wonder whether the two are related. Is there a way to re-enable the "select text" functionality?
Solved! Go to Solution.
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11-21-2024 07:24 AM
Solution Fix (100% working):
This is an issue seen in latest Edge browser and is limited to the read-only fields that are of non-HTML type.
The workaround solution is:
- Download the attached XML.
- Open sys_ui_script.LIST
- Right-click on any column and select Import XML
- Then import the XML that you downloaded in step-1
That's it - the issue will be resolved.
You can refresh the page and see text highlighting when text is selected.
Important Note:
The issue will be automatically resolved when you upgrade your instance to Xanadu.
Once your instance is upgraded, you can delete the UI script imported above.
Please mark this post as a solution and also as helpful, if this resolves your issue or query.
Thanks,
Subhadeep Ghosh.
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11-22-2024 07:12 AM
Thank you for your response. Where can I find sys_ui_script.LIST?
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11-22-2024 09:23 AM
Just type sys_ui_script.LIST in the filter field of the ALL menu or go to ALL and type UI Scripts. It should appear in the menu under System UI.
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11-22-2024 01:02 PM
I did not find either. I also searched for System under ALL, but all I got was HPE BladeSystem hits.
Is this XML intended to be imported on the client side?
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11-24-2024 11:49 PM
You need to be an administrator to be able to import this type of file.
Send the link to the KB article to a ServiceNow administrator and they can import the file
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04-01-2025 08:51 PM
It's working 100%. Thank you so much
