No longer able to select text (for copying) in SNOW using the Edge browser.

Dan400Man · ‎11-19-2024

Note: I am not a SNOW developer; I am an end-user that uses SNOW to manage incidents, tasks, and change requests.

As of yesterday, I and several members of my team have been unable to select text for copying in SNOW while using the Edge browser. Selecting text in non-SNOW tabs works fine. Selecting text in SNOW tabs in Firefox and Chrome browsers works fine. Also as of yesterday, we started seeing "Rewrite with Copilot (Alt+I)" prompts when hovering over certain elements (again, only in SNOW using Edge), and so we wonder whether the two are related. Is there a way to re-enable the "select text" functionality?

subhadeep1618 · ‎11-21-2024

Solution Fix (100% working):

This is an issue seen in latest Edge browser and is limited to the read-only fields that are of non-HTML type.

The workaround solution is:

Download the attached XML.
Open sys_ui_script.LIST
Right-click on any column and select Import XML
Then import the XML that you downloaded in step-1

That's it - the issue will be resolved.

You can refresh the page and see text highlighting when text is selected.

Important Note:

The issue will be automatically resolved when you upgrade your instance to Xanadu.

Once your instance is upgraded, you can delete the UI script imported above.

Please mark this post as a solution and also as helpful, if this resolves your issue or query.

Thanks,
Subhadeep Ghosh.

View solution in original post

Dan400Man · ‎11-27-2024

Thanks everyone! Our SNOW team advised me to update Edge to 131.0.2903.63 to resolve this issue. Once I did that, selection highlighting is now working as expected.

Dan400Man · ‎11-27-2024

Thanks everyone! Our SNOW team advised me to update Edge to 131.0.2903.63. Once I did that, selection highlighting is working as expected.