The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Service Operations Workspace - Removing 'Create Change' from Interaction Form

LRhodes
Tera Guru

‎02-13-2025 06:01 AM

Hi all,

I'm having a bit of trouble with these UI Actions and I'm not sure if anyone else has experienced this. I'm looking to disable the UI Action for 'Create change', however I cannot find where this specific UI Action is located.

 

LRhodes_0-1739454839590.png

 

The Incident and Request ones I can find against the interaction table (it's not the standard change one as its inactive).

 

LRhodes_1-1739455008882.png

Are these UI Actions created elsewhere? Can't find it in UX Form Action Layout or Global UI Actions either.

 

LRhodes_2-1739455204484.png

LRhodes_3-1739455257435.png

 

 

 

 

0 Helpfuls
  • 630 Views
2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-13-2025 06:04 AM

Hi @LRhodes 

https://www.servicenow.com/community/developer-forum/how-to-remove-a-ui-action-on-service-operations...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

vishnul
Tera Contributor

‎05-08-2025 06:05 AM

Hi,

I am facing the same issue. Did you get the solution for this issue? If yes, pls post the solution.

0 Helpfuls