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09-29-2025 03:21 AM
Hello Everyone
Recently got a requirement of restricting access to delete change tasks once a change request is moved to submitted from draft state.
I have checked and observed that admin and change managers role users have an access to delete change tasks even after change request is closed, it's an OOB functionality.
I am trying to restrict the delete option once a change request is submitted even for admin users.
Could anyone suggest that how can we achieve it ?
Thanks in advance
Nagurbi
Solved! Go to Solution.
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09-29-2025 06:51 AM
You should not use Before Delete business Rule.
It's not a good user experience to show Delete button and then once user clicks don't allow them to Delete.
-> Use Table.None DELETE ACL and handle the logic and the DELETE button will be shown only based on your logic.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-29-2025 04:50 AM
you can update the OOTB Delete ACL to handle your logic.
what did you start and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader