No Record Found Issue

[snowlearner]

Hello Folks,

I've been facing an issue while accessing some of the records. As an admin I can see, open and modify the record. The problem is when I impersonate with non admin (probably itil and having some other roles like catalog, catalog_admin) user to access that particular record I could see all the records in the list layout and when i click on any of the records it gives me no record found error.

I have supplied the logging(gs.log) in the read ACLs and getting the true value in the logs.

Could anyone suggest something if ever faced this kind of issue.

Thanks!!

[azenith_moreno]

Hi Snowlearner,

Good day! Were you able to fix this issue?

Thank you,

[snowlearner · Accepted solution]

Sorry for coming late to this.

Well it was an ACL issue which we had fixed it and then on back to track.

[Matthew Glenn]

Hey snowlearner, I'm a little late to the party, but am running into this same issue.

Do you recall what ACL was causing this issue?