No Record Found Issue

[snowlearner]

Hello Folks,

I've been facing an issue while accessing some of the records. As an admin I can see, open and modify the record. The problem is when I impersonate with non admin (probably itil and having some other roles like catalog, catalog_admin) user to access that particular record I could see all the records in the list layout and when i click on any of the records it gives me no record found error.

I have supplied the logging(gs.log) in the read ACLs and getting the true value in the logs.

Could anyone suggest something if ever faced this kind of issue.

Thanks!!

[Anurag Tripathi]

are you working on a domain separated domain?

[snowlearner]

no we haven't used the domain separation exactly, but yes we tried to accomplished the similar through ACLs. Could you let me know please how I could able to even see those records in the list layout..

[Kalaiarasan Pus]

Do you have any view rules? Sure there is no misconfiguration in that ?

[snowlearner]

For sure its not a view rule problem, because the user is able to see the other records well from the same table. He is not able to see few records, but could see them in a list layout well.

[Eswar Chappa]

I was having the issue in Domain separted environment.Where I was an admin impersonating as an analyst having the issue,Similar Some other user with admin impersonating as an analyst can able to access records. Suggest me any troubleshooting oppotunities for the issue @Anurag Tripathi .