No Schedule option at all in one of my report data

[major li]

Hi Community,

Greetings. I have a report, whose data source is from HR-related table. However, there is no "schedule" option at all!

Have you ever run into the same situation? And how can I start to troubleshooting?

Thank you. 

[Bhuvan]

@major li 

Did you check the knowledge article I shared earlier as I believe that would be the most probable cause for your issue

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788377

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[major li]

@Bhuvan  ,

yeah I did. then I found that our HR-releted table is actually built upon ITSM table, not the OOTB HR table. 

In addition, I did another test. If I create a similar report from scratch, I could schedule. BUT if I "insert and stay" from the malfunctioning report, I could not schedule. I am so confused. 

[Bhuvan · Accepted solution]

@major li 

If you could create a similar report from scratch and share it, would recommend to use it. It is possible there are underlying ACLs specific to HR tables that do not allow scheduling the report.

If you want to understand the cause, please log a Support case. If it works by creating a new report and you can share it with users/groups that should be fine as well.

If my responses helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@major li 

Did you get a chance to review this ?

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[M Iftikhar]

Hi @major li ,

The missing “Schedule” option in a report sourced from HR-related tables is usually due to permissions or table restrictions. HR tables have elevated security, and scheduling is often disabled by design unless the correct roles are assigned.

Common causes:

• Missing roles (report_scheduler, report_admin, or admin).

• Report scope/sharing restrictions — you can view/run but not schedule if you don’t own or have edit rights.

• In rare cases, a UI Policy or customization hides the option.

How to troubleshoot:

1. Check your roles — confirm you have a scheduler/admin role.

2. Verify the report’s scope — ensure you have permissions in the HR scope.

3. Compare with a similar report on a non-HR table to confirm if it’s table-specific.

4. If roles and scope look fine, ask your admin to review ACLs or customizations.

In most cases, adding the correct reporting role resolves the issue.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.