No Schedule option at all in one of my report data

[major li]

Hi Community,

Greetings. I have a report, whose data source is from HR-related table. However, there is no "schedule" option at all!

Have you ever run into the same situation? And how can I start to troubleshooting?

Thank you. 

[Ankur Bawiskar]

@major li 

what's your table name? you are saying it's HR related.

Also if you ran out of options then raise a case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[major li]

@Ankur Bawiskar 

it is on me. Sorry for misleading you. it is actually an incident table after I take a second look. 

I found a workaround and a phenomenon. If i use speedmeter, I am allowed to schedule. However if i use single score, I cannot schedule. All the other setting are the same. 

Have you ever seen something like this?

[Bhuvan]

@major li 

Check if you have report_admin or report_scheduler role for your user ID.

If you are not admin, add the role and try again.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@major li 

Since you are facing the issue only for HR related table below could be the cause.

Follow below knowledge article to resolve the issue.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0788377

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[major li]

Hi @Bhuvan  ,

I have these 2 roles but still stuck.