Hi Experts,
I am trying to dynamically get "Subcategory" based on "Category" from incident table using catalog client script for Service Portal.
Every time category changes the subcategory getting populated normally. No issues.
But the issue is that getting --None-- value only by the first time category change.
Please find my script below,
Name: Catalog Client Script
function onChange(control, oldValue, newValue, isLoading) {
if(newValue == ''"){
g_form.clearOptions('subcategory');
g_form.clearOptions('u_subcategory_2');
}
if(newValue == oldValue){
return;
}
g_form.clearOptions('subcategory');
g_form.addOption('subcategory', 'none', '-- None --',0);
g_form.setValue('subcategory', 'none', '-- None --');
var gp = new GlideRecord('sys_choice');
gp.addQuery('name', 'incident');
gp.addQuery('dependent_value', newValue);
gp.addQuery('element', 'subcategory');
gp.addQuery('inactive', 'false');
gp.query(function(gp) {
while(gp.next()){
g_form.addOption('subcategory', gp.value, gp.label,gp.sequence);
}
g_form.addOption('subcategory', 'none', '-- None --',0);
g_form.setValue('subcategory', 'none', '-- None --');
});
}
Please help me to solve the issue.
Thanks in Advance.
Regards,
Anna.
