I want Live Agent Support at the end of the converstaion?
Hi Team ! I want that after end of the conversation it should ask for live agent support.For example : is there anything else i can assist you with or live agent support.
Forum Posts
How to pass view name to the form widget?
Can anyone help me with how we can pass the view name to the Out of the box form widget?
Resolved! Set default currency for Price field on form
Hi All, I observed one ambiguity . We had requirement to show Default currency as "Yen". 1) updated property as below Output : 2) By mistake T gets capital , but i have checked output Output : its coming as per Expected , default Yen currency an...
Customer Satisfaction Survey triggered only once in a year to a user
Hello All, I am trying to build a customer satisfaction survey but a little bit confused. I am trying to trigger the survey weekly once to all the users but any particular user should receive the survey only once and not multiple times. Can someone h...
The "List bottom button" UI action is not visible
Hi All, I have a "List bottom button" UI action and it will display when a popup window with a table.The issue is the UI action is displaying when the record is there in the listBut its not displaying when there is no record in the listI want to disp...
Resolved! Integer Type left align
Use Case:I have an Integer field and I want it to be left aligned same as the String field. How to do this? Thanks.
Resolved! List collector variable to show only one option
Hello All, We have a reference field called applications and a Role field as list collector. There is a backend mapping between Application and Role.On selection of each application the mapped roles shows in the list collector field.(Reference quali...
$ is not being escaped in a URL Variable
Hi everyone,We have the following endpointhttps://<endpoint>/action?pack=${pack}Where we need that${pack}=AA%24123456Where %24 is the "Percent Escaping" of $ character If we use RESTMessageV2.setStringParameter(AA$123456), then we get:https://<endpoi...
Resolved! want to populate the logged in user on the " how can we help ? " message
Hi Guys, I want to populate the logged in username to " How can we help? " Message below is my code please help with this. Html script : <div id="homepage-search" class="hidden-xs wrapper-xl"> <div class="wrapper-xl"><h1 class="text-center text-4x...
Resolved! How to redirect to another table using UI Action
Hi Team, I have created an UI Action, I just want to route the user to another form once i click on it:action.setRedirectURL('sn_customerservice_bulkupdatecontactrelationship.do?sys_id=-1'); But nothing is happening once I click on the same.
How to share the attachment to other ServiceNow instance record
Hi All We have an integration between two ServiceNow instance in which once incident is generated in one instance can log an incident to another instance. Now we want to share the attachment if any attached to instance to another instance. Below is t...
Resolved! Populate variables from RITM to its approval record
I want to populate Item, start date and end date values from RITM to its approval record in sys_approval_approver table. I was able to populated item value on the approval record but not able to do start date and end date. start date and end date var...
Difference between Workspace and Next Experience Notification.
Hi All,I am creating notifications to be triggered for whenever a case gets updated.I came across these 2 notification content type What i can see is Workspace is not customizable but next experience is customizable, is there any other functional dif...
Inbound Actions: Handling Email Conversations
IntroductionSo we ran into an issue when implementing ServiceNow with one of our Service Desks. We wanted to automatically create a ticket in the system when a new email is received, however often the customer is adding our support email address into...
hrsd
When the HRC state change to "Close complete" the DDR should back to TRUEi have used the below business rule but it is not working(function executeRule(current, previous /*null when async*/) { function restoreDDRFlag(userId) { var userGR = ...
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