Hi All,I am working on the Process Approval topic in the virtual agent. I am attempting to send a notification from the virtual agent chatbot to ServiceNow after a pending approval record is either approved or rejected.To achieve this, I created an e...
Hi Community,I have below code OnAfter which is not working. This is to if the string contains the intended string if yes then need to set a Target field with specific value . This is via uploading via excel. Any suggestions please. if(source.u_sprin...
Good day everyone, I have a use case for me to implement a check against CTASKS completion before the ticket can proceed to the next stage. The script provided below is being added to the Review UI Action on the change_request table and although the...
Hi,I am creating a service catalog, for some reason, the variable adjusting to the right. Kindly help. RegardsSuman P.
Hi Community, 1. Can we restrict the agent manager role (sn_customerservice_manager) user access only one account cases2. Is there any possibility of this agent manager role (sn_customerservice_manager) user to approve customer contact registration o...
We need the Agent Calendar ($managerSchedule.do) to show groups in the dropdown list that the logged-in user isn't a manager of. How can we accomplish this? Or, if that's not possible, is there a way to workaround this issue but allowing multiple pe...
How to move catalog items form one instance to another ?
If i try to install the dependencies, i get the same problem:
Hi All,In our instance Global Search is not returning result based on Short Description or Description its giving result based on Number only. I have seen some properties but not able to find the solution. Where do I need to configure this? Thanks
Hello Folks, I've a requirement to not show the groups with no users in the assignment group field. For this I've written script script and used that in the task table's assignment group field advanced ref qualifier. But I'm trying this I'm getti...
Hello all, Based on so many articles and community posts, I have simplified the understanding of Data Preservers and Exclude Data when we are scheduling a Clone from Source (usually PROD) to Target (DEV or TEST) NOTE: The Preserve Data and Exclude Da...
Hi,Iam looking to create a Report which track Time to Resolve Tickets, for this I'm in the process of configuring an Action in flow designer, we already have an action available which calculate the TTR. Looking to exclude Weekends and Hoildays for th...
Hi, As per our requirement, we need to update a custom field which represents 'total hours' in parent (time_sheet) record, whenever a child (time_card) record is deleted. And when all records in the time_card table is deleted, we should show an error...
I have a OOB field "opened" on the workspace its showing the IST time but when I am exporting the PDF its showing me the UTC time . How can I corect this ?
i was using the demand table fields to manage statesrecently i got a requirement like :-1.if the user have "employe_manager" role and "employee_admin" these both role users can view the the ui actions in classic/native screen.2.if user has a "emplo...
