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Resolved! How to redirect to another table using UI Action

Hi Team, I have created an UI Action, I just want to route the user to another form once i click on it:action.setRedirectURL('sn_customerservice_bulkupdatecontactrelationship.do?sys_id=-1'); But nothing is happening once I click on the same. 

Community Alums by Community Alums  
  • 492 Views
  • 2 replies
  • 0 helpfuls

How to share the attachment to other ServiceNow instance record

Hi All We have an integration between two ServiceNow instance in which once incident is generated in one instance can log an incident to another instance. Now we want to share the attachment if any attached to instance to another instance. Below is t...

Evan2 by Kilo Guru
  • 507 Views
  • 1 replies
  • 0 helpfuls

Resolved! Populate variables from RITM to its approval record

I want to populate Item, start date and end date values from RITM to its approval record in sys_approval_approver table. I was able to populated item value on the approval record but not able to do start date and end date. start date and end date var...

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Admin7267 by Kilo Sage
  • 578 Views
  • 2 replies
  • 3 helpfuls

Inbound Actions: Handling Email Conversations

IntroductionSo we ran into an issue when implementing ServiceNow with one of our Service Desks. We wanted to automatically create a ticket in the system when a new email is received, however often the customer is adding our support email address into...

conmic by Mega Guru
  • 4045 Views
  • 15 replies
  • 1 helpfuls

hrsd

When the HRC state change to "Close complete" the DDR should back to TRUEi have used the below business rule but it is not working(function executeRule(current, previous /*null when async*/) {    function restoreDDRFlag(userId) {        var userGR = ...

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Change Management ITSM Requirement

Hello Experts,I want to display the Affected CI Related List based on the location selected on the Change Form.For example, if the location is 815 E Street, San Diego, CA, only the CIs related to that location should be visible when I click the Add b...

Mark Wood by Tera Contributor
  • 634 Views
  • 4 replies
  • 1 helpfuls

ITSM

Hello Everyone,Assigned to and Assignment Group field is defined in Global scope but this fields I am using scoped application but facing issue with not referening user records and group records. if any solution for this query let me know.

KritiK by Tera Contributor
  • 379 Views
  • 3 replies
  • 0 helpfuls

Unable to find "Add Unused Reports'

I am an admin and doing research on reports particularly those that are not regularly run/accessed. In this link, there is an instruction to add the 'Add Unused Reports' but I am unable to find this in our instance. Please help!Thank you. 

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ramirch by Tera Contributor
  • 347 Views
  • 2 replies
  • 0 helpfuls

Resolved! What is the best practice on date type field default value?

Hello experts,Does anyone of you have any insights on the best practice for setting a default value in a field?For example in this field, the script can be used to populate the field with value of 2100-01-01. But there is also a dynamic filter for th...

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Rain Vaine by Kilo Sage
  • 573 Views
  • 2 replies
  • 0 helpfuls

Quick link is not showing to particular user on the portal

Hi Guys,  I have added " My Approvals " quick link on the homepage of the service portal but as its visible to me for the admin , when I try to impersonate with another user for e.g. Abel tuter its not visible to him.  Can someone please guide me on ...

tGhadage by Tera Contributor
  • 424 Views
  • 1 replies
  • 0 helpfuls

Resolved! Transform map Script use case

I want to import an excel with fields like sr_no, name, phone and with 100 records.scenario is that , I want to only insert records after 50th records and also if in any record phone field value is empty then that record should not be inserted.how ca...

Hiteish222 by Kilo Guru
  • 853 Views
  • 2 replies
  • 9 helpfuls