Hi Team ,Am using below code to update the existing incident records using inbound email action ,instead of updating ,service now creating a new incident .below is my code var caseGR = new GlideRecord(‘incident’); var Number = emailBody.incident_t...
I am trying to add the 'Accept Risk' Ui Action in Problem management in Workspace, It is working in native UI but not in workspace. Please check the screenshot i don't know how to call the function in workspace client script. Kindly help me to achiev...
I have multiple fields on the form with field type = URL. This is on the backend ServiceNow Incident form. If I click on any URL, it opens in a new tab on the Chrome, however, when I click another link on the ServiceNow form, it opens in the same new...
Hello team can anyone help me.I have used below script based on user location order guide should visible.var userGR = new GlideRecord('sys_user');userGR.get(user_id);answer = (userGR.getValue('location') == 'Vancouver - Great Northern Way');
Is there a method of acquiring a refresh token for OAuth2 that can be done with a service account when you're using SSO?I've never had to use refresh tokens before for integrations, and the only documented method I've found requires a user account to...
Hi AllI want to hide the "gear" icon and "Action on the selected rows" option. Please refer the below image. I want to hide the highlighted the section.Please help me to implement the same.
Requirement :If a Qualys ID is published after certain date it should go to a specific group to be reviewed Condition used - configurationitem.class is a server and Vulnerability.Datepublished after 4/24/2024we are finding that the Vulnerabilities a...
Hi We want to highlighted VIP user in the caller field in incident form and we have written a on load client script and it is working normal view but not working in service workspace operation.Client scriptfunction onChange(control, oldValue, newValu...
Hi all, I'm facing a requirement on the $app_sir_ui_index.do page.I want to add here, into the closure information, the 'Root cause' field Searching on documentation, were suggested to update just the 'SIR New UI' page but first of all I've not th...
HiIn SN the devops change velocity, I don't understand how this orchestration works and change acceleration.how the change policies will apply, how the change approvals works.
Hi,I want to know about Alumini Service Center.
Hi Folks, I need to know about the UI action delete with preview while, deleting the records, how it works.
Hello Everyone,Hope you're all doing great!I have created a catalog item and when a request is submitted through that catalog item, KB article is created automatically.Now we need to send notification to the requestor that KB Article is created with ...
I have created a widget in which there are two buttons one is for updating comments in the records which is fine next is the select file button -i should be able to select multiple files and attach those files to the record same as i am updating the ...
