We are about to upgrade to Madrid and I've been playing in a personal instance to get ready for it, I notice it is very easy to create a new incident, but not as simple to create a new service request based on our service catalog. Does anyone know ho...
Hello!I'm trying to put an "?" help icon next to a specified field label.Already trying to put using this kb: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752116Does not work.I put with that onLoad script:function onLoad() ...
Hi community, some of our users use the same file name each time they upload a new file. Now I need to get the correct sys_id associated with the record on our uploads table. The problem here is that I only find solutions where I would use GlideRecor...
I am trying to create a graph which should shows trend for number of alert vs number of incident in each month.
I want to test the email properties in ATF but I can't access the record or the table and I don't even know what kind of page is it and in which category of the test it can be treated so please give me an idea b/c it is not a table
Hi,I have created the business rule to make attachment mandatory while closing the problem task. When state is changed to closed it validates the attachment and gives the warning message.The concern is the state moves to closed state but actually it ...
Hi all,Any suggestions on the below would be much helpful array = ['sys_id1', 'sys_id2'...] Need to write an encoded query for each element var query1 = "sys_id="var query2 = ''^ORsys_id=" the final query should be with the array elements sys_id=sys_...
Hi everyone! First time posting here. I have been digging into ServiceNow pretty heavily for the past three weeks. We have an instance at work, and I got a developer instance to try and learn the full extent of the platform's capabilities. I tried ...
I am getting this error in flow designer when testing a flow I built out. I'm not sure where to check to give access. I looked at the COE Security Policies and they exist for the current HR Service along with the Assigned To Group that is allowed to ...
I would like to know where can we keep track the consumption of Virtual agent Conversation transactions.For example, under ITSM Pro : Virtual Agent transaction is 1000 per Fulfiller License. Defined as "Any Structured conversation between a chatbot a...
Hi Guys, I have a requirement like, for a non tech person who has no knowledge on scripting, he has to build a catalog item using a catalog builder based on some questions. can you guide me with the steps or any ideas would be helpful. Thanks
As developers, we are currently using Supplier Lifecycle Operations to develop a Supplier manager Workspace for internal users and a Supplier Collaboration portal for external users.We currently have the following issues and would like you to help us...
Hi,I was having this issue that when I create an String field with choice and having value which is special characters like % and filter those values in the list it still gives me results but when I click "Open Record" it shows a null page. Is there ...
Hi, Does the Service Now REST API (specifically the Table API) have the concept/feature of a "correlation id" (like Salesforce as described here)? Basically, I'd like to pass a unique id in the REST API request, have it passed back in the response (i...
I am trying to read the tables - sys_dictionary and sys_choice from the rest API using Postman. For sys_dictioanry I gave the role as personalize_dictionary to the service account and tried and I can just see the response as below. What other roles a...
| User | Count |
|---|---|
| 133 | |
| 50 | |
| 35 | |
| 19 | |
| 17 |
