IntroductionSo we ran into an issue when implementing ServiceNow with one of our Service Desks. We wanted to automatically create a ticket in the system when a new email is received, however often the customer is adding our support email address into...
When the HRC state change to "Close complete" the DDR should back to TRUEi have used the below business rule but it is not working(function executeRule(current, previous /*null when async*/) { function restoreDDRFlag(userId) { var userGR = ...
Hello Experts,I want to display the Affected CI Related List based on the location selected on the Change Form.For example, if the location is 815 E Street, San Diego, CA, only the CIs related to that location should be visible when I click the Add b...
Hey all, is there a way to not to copy attachment's using the Copy Incident UI action ?
Hello Everyone,Assigned to and Assignment Group field is defined in Global scope but this fields I am using scoped application but facing issue with not referening user records and group records. if any solution for this query let me know.
I am an admin and doing research on reports particularly those that are not regularly run/accessed. In this link, there is an instruction to add the 'Add Unused Reports' but I am unable to find this in our instance. Please help!Thank you.
Hello experts,Does anyone of you have any insights on the best practice for setting a default value in a field?For example in this field, the script can be used to populate the field with value of 2100-01-01. But there is also a dynamic filter for th...
Hi Guys, I have added " My Approvals " quick link on the homepage of the service portal but as its visible to me for the admin , when I try to impersonate with another user for e.g. Abel tuter its not visible to him. Can someone please guide me on ...
Hello!! I am trying to translate the tooltip which appears while hovering in agent workspace at the contextual side panel HR agent workspace.
In a catalog item, there are two variables: "Description" and "Mentor" (a reference field that refers to users in the Mentor group). Can we display mentor suggestions based on the skills mentioned or the explanation provided in the Description field?...
I want to import an excel with fields like sr_no, name, phone and with 100 records.scenario is that , I want to only insert records after 50th records and also if in any record phone field value is empty then that record should not be inserted.how ca...
I just added a related list( Program-> Related list) under pm_program table Then I see two EDIT buttons. How do I get rid of the One Edit button? Please help
Hi Everyone, I have written a script action in human resource:core application where i am trying to delete duplicate attachment from case form, i am getting all the logs still attachment is not getting deleted.var caseSysID = current.parent.toString(...
HiI have a requirement where the members I have added in watchlist can view the draft catalog form saved as draft by requesterPlease let me know if this is possible
Hi All,I want to configure a workspace. I created the landing page (agent workspace home) and now I want to customize the list on the left side of the workspace but can' t find how. In addition, I want to change the fields that appear on the forms (i...
