Date Filter in Workspace Dashboard
How can we apply Date filter in the specific report in my Workspace Dashboard using UI Builder?
Forum Posts
Resolved! Added a Choice to a field, Flow Designer is not Showing it
I added a simple choice to my field called Suspended: I'm trying to set this field to Suspended in my Flow (Create or Update a record) and it's not showing it: I've inactivated/activated the choice, closed my flow and reopened, refreshed, deleted the...
How to add image next to the field
I have requirement to add image next to the field when condition meet.condition business service(it's reference field) when we put condition domain is yes.it has has to show image next to the business service field.Please suggest me on change client ...
Alternative for Macro in Agent Workspace
I have a kind of hierarchy table, then I have a hierarchy tree.For instance:Level 1Level 1.1Level 1.1.1Level 1.2Level 2Level 2.1Level 2.2Level 2.21Level 2.2.2Then the Configuration Items have one level hierarchy, for instance:Server A is Level 2.2.2....
How to set incident assignment group's manager in assigned to field on problem record
I have a requirement whenever i am creating a Problem from incident form, On problem record assigned to field should populate with Incident assignment group's manager . can anyone help me on this? Thanks?
Resolved! Need User validation ( Yes or No ) before copying change Tasks when copying a change.
My requirement is when user click on copy change UI action, system should display a confirm box on the screen first and if the answer is Yes, the change Tasks can be copied as usual, but if the answer is No, then system need to exclude the change Tas...
How to create Program from project
Hi Team,How to create program from project, I tried multiple ways but it's not working, Help me on the sameThanks,Anil!
Resolved! How to update Asset worknotes through workflow runscript
Hi team,I have added a runscript in a workflow which updates the state and Assigned to when the Ritm is closed complete. Now I would like to update the worknotes field to runscript and I have added a line to it. But it isnt working and not sure why.A...
Report questions cmdb_task_chg
Hi Everyone, I have reports I've created with requirements to use cmdb_task_chg table and include ci details. The various reports I've created are being applied to a dashboard and so far running fine. My concern is one of the reports has a condition ...
How to pass application/x-www-form-urlencoded in POST body in HTTP method of outbound REST message
Hi,How to pass application/x-www-form-urlencoded in POST body in HTTP method of outbound REST messagein this Regards,Aditya
Resolved! Custom probe/sensor classifies but doesn't identify
Writing custom probe for HP Enclosure device. My custom probe allows unsupported shells and does "show enclosure info" ssh command and gets back plenty of info to classify. Discovery output using custom probe says it classifies based on ssh output bu...
Using Business Rule and Script Action to Update a field
Hi everyone, I have a requirement to change the state field to "Awaiting" if due date is past by 15days.So for that I created the Event, Script Action and Business Rule. It's not working.The following things i used.1. Event has created 2. Script Acti...
Resolved! client error '*** Script
Hi, I am attempting to automate the creation of a Normal Change, but the test fails at the Submit Form step, displaying the following error:"This step failed because the client error '*** Script: SCA: Please add packages to the Change Request: CHG019...
Users are not able to start MS Teams chat from an Incident record
Hi All, Recently we have configured MS Teams integration.Users with ITIL role are not able to initiate the MS Team chat from the incident record even though email ID is the same in the instance as well as the MS Teams account. Can anyone suggest wha...
Resolved! Using atob/btoa server side, and GlideRhinoHelper?
So, I'm trying to Base64 decode a Base64 encoded string within a Script Include (server side). Of course I get "atob is not defined", so I'm wondering how to do this in ServiceNow. I'm thinking I can use ServiceNow's "GlideRhinoHelper", but there is...
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