Hi Team, I have created an UI Action, I just want to route the user to another form once i click on it:action.setRedirectURL('sn_customerservice_bulkupdatecontactrelationship.do?sys_id=-1'); But nothing is happening once I click on the same.
Hi All We have an integration between two ServiceNow instance in which once incident is generated in one instance can log an incident to another instance. Now we want to share the attachment if any attached to instance to another instance. Below is t...
I want to populate Item, start date and end date values from RITM to its approval record in sys_approval_approver table. I was able to populated item value on the approval record but not able to do start date and end date. start date and end date var...
Hi All,I am creating notifications to be triggered for whenever a case gets updated.I came across these 2 notification content type What i can see is Workspace is not customizable but next experience is customizable, is there any other functional dif...
IntroductionSo we ran into an issue when implementing ServiceNow with one of our Service Desks. We wanted to automatically create a ticket in the system when a new email is received, however often the customer is adding our support email address into...
When the HRC state change to "Close complete" the DDR should back to TRUEi have used the below business rule but it is not working(function executeRule(current, previous /*null when async*/) { function restoreDDRFlag(userId) { var userGR = ...
Hello Experts,I want to display the Affected CI Related List based on the location selected on the Change Form.For example, if the location is 815 E Street, San Diego, CA, only the CIs related to that location should be visible when I click the Add b...
Hey all, is there a way to not to copy attachment's using the Copy Incident UI action ?
Hello Everyone,Assigned to and Assignment Group field is defined in Global scope but this fields I am using scoped application but facing issue with not referening user records and group records. if any solution for this query let me know.
I am an admin and doing research on reports particularly those that are not regularly run/accessed. In this link, there is an instruction to add the 'Add Unused Reports' but I am unable to find this in our instance. Please help!Thank you.
Hello experts,Does anyone of you have any insights on the best practice for setting a default value in a field?For example in this field, the script can be used to populate the field with value of 2100-01-01. But there is also a dynamic filter for th...
Hi Guys, I have added " My Approvals " quick link on the homepage of the service portal but as its visible to me for the admin , when I try to impersonate with another user for e.g. Abel tuter its not visible to him. Can someone please guide me on ...
Hello!! I am trying to translate the tooltip which appears while hovering in agent workspace at the contextual side panel HR agent workspace.
In a catalog item, there are two variables: "Description" and "Mentor" (a reference field that refers to users in the Mentor group). Can we display mentor suggestions based on the skills mentioned or the explanation provided in the Description field?...
I want to import an excel with fields like sr_no, name, phone and with 100 records.scenario is that , I want to only insert records after 50th records and also if in any record phone field value is empty then that record should not be inserted.how ca...
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