Hi All, In an instance I see around 40 user account without user id and same email address but unique user name to process inbound emails and set the caller from the user account name. I had not seen this before and wonder if this is an acceptable so...
Hi Experts, @Mark Roethof @NAsds1 I do have couple of query related to Virtual Agent where I need your help about: 1. When we search for the exact text using VA, bot ask for a confirmation stating for example below:"We have XYZ as get Directory Gro...
Hi All,Could you please assist me with the following?Within the Service Operation workspace, I’ve added a field called “Operational Site” on the Incident form. Upon selecting the operational site, a modal window should open. I’ve tried my best and se...
Hello Team, Please restore my backup and Instance.https://dev68637.service-now.com/but now it is assigned to other please restore my backup. Thanks You in advance.
Hello, i have a requirement for one of the catalog variable of date type field, where i should restrict the user on selecting present, past date and user should be able to select only max 365 days from date of selection that's from tomorrow, anyone h...
I've enabled the Multi-SSO plugin and have everything set up between Entra ID and ServiceNow for SSO. Everything works fine for a standard ITIL user on the sys_user table. We have portal-only users on the customer_contact table which are viewable on ...
Hi everyone, how can I change the default "type" of filter that is made in a table ? For example when I search in the "sys_user" by name the default is "greater than or is" but I want it to be "contains". Does anyone know how to solve this ?Prints:
I have a requirement to show the description n in RP only if a variable is set to Yes. The description has lins and multi lines. How can I set this?
I am trying to use the "group type" filtering on the assignment group for Incidents and Cases. The script include works fine for Incidents but I cannot get it to work for Cases. Does anyone know what I am doing wrong? I saw in a post to not use gs.lo...
Hello Community, I am looking for a way to filter out specific records from the Variable associated with a Variable Set, in the Catalog Item view.Variable is coming from a generic Variable Set and it is of type Reference (to the core_company table) w...
I have a requirement to resize the popup window that appears when clicking the search button on a reference field. The users feel it is too small and they find it annoying to resize the window manually, but it always resets to the default size the ne...
Hi, I have a requirement to embed a graph on a form, so I created a UI Macro that builds the graph (static) and its displayed properly on the form, but to make this dynamic I need to access the sys_id of the current record. In the macro I have this ...
Hi All,I need your help. We have a record producer with few variables and UI policies. we added an radio button for a question. Example: Is this - malware? virus? Worm etc. The UI policy triggers the right fields to fill in and the form was submitted...
Hi All,We have blank records created in sys_user table and trying to find source from where these records are getting created.These records have user_id = null and name = null. when we open that record, all fields ae empty .Wrote a scheduled job to d...
Hi, I want to add chat queue to my landing page in SOW as the image below. So service desk support can see how many chat in the queue. Any idea how? Or if I can add it to the overview section would be great. thanksS
