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Inbound Actions: Handling Email Conversations

IntroductionSo we ran into an issue when implementing ServiceNow with one of our Service Desks. We wanted to automatically create a ticket in the system when a new email is received, however often the customer is adding our support email address into...

conmic by Mega Guru
  • 4045 Views
  • 15 replies
  • 1 helpfuls

hrsd

When the HRC state change to "Close complete" the DDR should back to TRUEi have used the below business rule but it is not working(function executeRule(current, previous /*null when async*/) {    function restoreDDRFlag(userId) {        var userGR = ...

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Change Management ITSM Requirement

Hello Experts,I want to display the Affected CI Related List based on the location selected on the Change Form.For example, if the location is 815 E Street, San Diego, CA, only the CIs related to that location should be visible when I click the Add b...

Mark Wood by Tera Contributor
  • 634 Views
  • 4 replies
  • 1 helpfuls

ITSM

Hello Everyone,Assigned to and Assignment Group field is defined in Global scope but this fields I am using scoped application but facing issue with not referening user records and group records. if any solution for this query let me know.

KritiK by Tera Contributor
  • 379 Views
  • 3 replies
  • 0 helpfuls

Unable to find "Add Unused Reports'

I am an admin and doing research on reports particularly those that are not regularly run/accessed. In this link, there is an instruction to add the 'Add Unused Reports' but I am unable to find this in our instance. Please help!Thank you. 

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ramirch by Tera Contributor
  • 347 Views
  • 2 replies
  • 0 helpfuls

Resolved! What is the best practice on date type field default value?

Hello experts,Does anyone of you have any insights on the best practice for setting a default value in a field?For example in this field, the script can be used to populate the field with value of 2100-01-01. But there is also a dynamic filter for th...

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Rain Vaine by Kilo Sage
  • 573 Views
  • 2 replies
  • 0 helpfuls

Quick link is not showing to particular user on the portal

Hi Guys,  I have added " My Approvals " quick link on the homepage of the service portal but as its visible to me for the admin , when I try to impersonate with another user for e.g. Abel tuter its not visible to him.  Can someone please guide me on ...

tGhadage by Tera Contributor
  • 424 Views
  • 1 replies
  • 0 helpfuls

Resolved! Transform map Script use case

I want to import an excel with fields like sr_no, name, phone and with 100 records.scenario is that , I want to only insert records after 50th records and also if in any record phone field value is empty then that record should not be inserted.how ca...

Hiteish222 by Kilo Guru
  • 853 Views
  • 2 replies
  • 9 helpfuls

Delete duplicate attachment script not working

Hi Everyone, I have written a script action in human resource:core application where i am trying to delete duplicate attachment from case form, i am getting all the logs still attachment is not getting deleted.var caseSysID = current.parent.toString(...

Maddysunil by Kilo Sage
  • 843 Views
  • 5 replies
  • 0 helpfuls

Service Operation Workspace

Hi All,I want to configure a workspace. I created the landing page (agent workspace home) and now I want to customize the list on the left side of the workspace but can' t find how. In addition, I want to change the fields that appear on the forms (i...