Greetings! -Vancouver Release-I am trying to report on all approved Normal changes planned for implementation between Mon-Fri 5AM ET and 6PM ET.By looking at Table: [change_request] And Field: "Planned Start Date" Spinning my wheels at this point Ap...
Team, Service Now Version :Kingston Requirement : pull the data from Service Now to 'MS SQL Server', Just one way directional integration. Question 1 : As we have 'Mid Server' in place, Is there any way we can use JDBC & Mid Server to pull the data f...
Hi All, For one of the catalog item, we have some checkboxes users can select from, but those checkboxes are hidden in case of a particular value of a multiple-choice variable. When an RITM is submitted using this scenario, surprisingly these checkb...
Hello I am having an issue with a ui action condition I am trying to work on. the UI Action should only show when The task has an active approval record tied to it. however when I try to add my function from my script include the button never shows. ...
Hi All, Please help me how return count of recordscount = 5;getdata:function(count,query){ var List=[];var gr=new GlideRecord('incident);gr.addQuery(query);gr.setLimit(1); // every time get one record only gr.query();while(gr.next()){List.push(gr.get...
Hi All, I have a requirement to ensure that the Reject Major Incident Candidate ui action is also visible in the Service operations workspace. I now have the ui action visible on the Service operations workspace, but when I click on it nothing happe...
Hello,I wrote the following client script & script include to create a small pop-up window that displays "Details," which is supposed to include the incident fields such as caller, state, and more. However, for some reason, the window shows up blank ...
Not sure what is causing this, I've modified the script of a server-side UI Action but whenever the UI Action is used it weirdly re-directs to the previous page despite there being no call to redirect. Removing the GlideRecord call and query and rev...
Hi, I need some help about provisioning custom attributes of user (e.g. Vendor, user_type which are custom created columns in user table) from AzureAD. We are using ServiceNow connector in AzureAD.https://learn.microsoft.com/en-us/entra/identity/saas...
Hello all, I need to a way to hide Record Producers that are either inactive or belong to another table from appearing on the possible results in the list view filters.Example:1st Record Producer belongs to table A;2nd Record Producer belong to table...
Hello all,Currently we are attempting to synchronize the additional comments and work notes between RITM and its associated TASKs (and vise versa). Essentially, if a comment or work note is made on a SCTASK, it needs to copy that to the RITMs comment...
Hi , I have a requirement to show previous manager's name on notification body where we are using schedule job to trigger the notification and update the group record with manager's manger if user is inactive. How to show previous manager value, Kind...
There is an out of the box email notification called 'Request Item commented (all assignees)' which looks like it was intended to be sent to all the assignees of catalog tasks whenever a request item gets an additional comment. However, it has no rec...
I want to estimate the average size of an article either by word count or by character count. How can I estimate it? Is there any standard report? if yes, what's the table name? Thank you in advance for your help!!
Hello, I am trying to install some plugins in my now-learning lab instance, but it fails everytime:I tried to install sn_po plugin, and then to install the dependency:Any idea why it is failing and how to fix it ? Thank you very much in advance for y...
