Not able assigned child change request after Yokohama release

Nilesh Pol
Tera Guru

Hi All,

getting an issue while assigning a child change request to my current change request. issue is happend just after Yokohama release,

please suggest to how to troubleshoot.

7 REPLIES 7

Maik Skoddow
Tera Patron
Tera Patron

Please provide more details and screenshots to understand better your situation.

Ankur Bawiskar
Tera Patron
Tera Patron

@Nilesh Pol 

so what debugging did you perform?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

RobCook86
Tera Expert

Have you tried addind via a script? 

var child = new GlideRecord('change_request');
if (child.get('sys_id_of_child')) {
    child.parent = 'sys_id_of_parent';
    var result = child.update();
    gs.print('Update result: ' + result);
}

 

If this works, problem is likely UI or client script related. If it fails, deeper business rule or ACL issue.

 

If this response has helped you and your concern is solved, then click on a "helpful", & "Accept as Solution".
 

 

thank your response but we are not using script, instead we are just clicking on the edit button in child change related list after adding change request from the selected box it will not get added to parent change