not able to access my PDI after account merge

[davo]

I recently had to merge my personal account and new employee account so my manager etc could see my Learning profile.  During the process I was asked by the team that deal with it which PDI I want to keep, I asked for my original personal one dev33205 BUT it's been ignored and I can't access it.  It is currently still there as I just had an email saying to login to keep it alive BUT I can't as my personal(original email) account has been merged.  I have raised/emailed SNow support but been ignored.  Any ideas, I really don't want to lose this instance as there is years of work on it?

[Bert_c1]

Hi, 

If you save the email when that instance was created, subject: "Personal ServiceNow developer instance now available". there is the login info there. Servicnow Support does not support PDIs.

[davo]

sadly no login details

Seems the Web Support <web_support@servicenow.com> don't either

[davo · Accepted solution]

@Bert_c1 fyi it seems that recreating my personal gmail account (the one merged with my corporate account) has resync the dev instance I was after so I can keep it alive and access for the future 

woop woop 😁🎉