Not able to close a Change Request

[Jessica28]

Hello,

Could someone please help?

I am not able to close a standard change request . As it says Configuration item is mandatory field:

I went ahead and filled the required configuration item, but encountering a difference error:

Please advise!

Thank you

[Allen Andreas]

Hello,

Please check the dictionary override section of this same record to see if there's been one set for the change_request table. You're looking at the "task" level as seen in your screenshot. So you'd need to access the dictionary override and check there.

To have the dictionary override tab show, you need to select "Advanced view" in the related links section.

If I'm covering something that you don't know or want to know more about, please search the documentation for it. SN has great examples and explanations there.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Jessica28]

Good morning Allen,

Here is the entire screenshot and I don't see the dictionary override for 'cmdb_ci" field listed:

[Allen Andreas · Accepted solution]

Hi,

I had mentioned in my previous response:

Please check the dictionary override section of this same record to see if there's been one set for the change_request table.

So there is a dictionary override record for the change_request table as seen in your screenshot.

Open that, then check and see if the "mandatory" override is checked, if so, uncheck it and save, close your change request record, then come back here and turn it back to mandatory again in the dictionary override for this table.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Jessica28]

Sorry Allen, I didn't catch what you said.  I got it now. 

Thanks