Not able to edit ui action which is visible but read only in servicenow
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‎02-15-2023 05:02 AM
There are set of ui actions on banner but not able to click because it is grayed out please suggest
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‎02-15-2023 05:04 AM
Vamshi, we would need a bit more detail on the specific UI Actions.. but if a UI action is grayed out, it means that the action is not available to the current user or in the current context. Here are a few things to check to help you determine why the UI action is grayed out:
Check if the current user has the required roles to perform the action. The UI action may have been restricted to certain roles. You can check the "Roles" related list on the UI action record to see which roles are required to perform the action.
Check if there are any mandatory fields on the form that have not been filled in. If any mandatory fields are left blank, the UI action may be disabled until the required fields are filled in.
Check if any scripts or conditions have been configured on the UI action that prevent it from being executed in the current context. You can review the scripts and conditions configured on the UI action by opening the UI action record and reviewing the "Advanced" tab.
Check if the record is in a read-only state. If the record has been locked for editing or if the current user does not have the necessary permissions to edit the record, the UI action may be grayed out.
