Not able to filter data with "Work Notes" field in any table having "Work Notes" Field

[Samaadrita]

Hi All,

I am not able to filter any data with the work notes field in any of the tables in servicenow. I can filter with Additional comments but not with work notes. Can anyone please help me on the issue.

Thanks and Regards,

Samaadrita.

[SanjivMeher]

Can you use the keywords to search in the condition builder instead? Since worknotes are journal fields, you mayn't filter based on that field.

https://www.servicenow.com/community/itsm-forum/search-for-work-notes-or-comments/m-p/561683

https://www.servicenow.com/community/now-platform-forum/is-there-a-way-to-search-for-any-word-in-the...

[Amit Verma]

Hi @Samaadrita

Any search on the Journal field will be a zing search on the journal table. This search drastically impacts the performance of the instance as journal table holds large amount of data.

As an alternative, you can use keywords based search as shown in snip below :

 Thanks & Regards

Amit Verma