not able to login to ServiceNow app store

Ujjwal1 · ‎07-10-2025

hi
I am not able to login to https://store.servicenow.com/store

after providing userID , it is redirecting to not authorize page. Please suggest.

Thanks

Ujjwal

Dr Atul G- LNG · ‎07-10-2025

You can't log in to the ServiceNow Store using a personal ID. Your ID must be mapped to a partner or client account on the backend. Only then will you be able to log in. You can use your official ID, but not a personal one."

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Shraddha Kadam · ‎07-10-2025

Hello @Ujjwal1 ,

You can't log in to the Store unless you're a ServiceNow customer (or partner, etc.).

Please find more information in this article as well -

https://www.servicenow.com/community/servicenow-ai-platform-forum/unable-login-to-service-now-store/...

If my response was helpful, please mark it as correct and helpful.
Thank you.

GlideFather · ‎07-10-2025

Hi @Ujjwal1,

The Store is not publicly available, your profile must be associated with any Company that has the access.

Ask your manager or dedicated person in your organisation.

And if it is Store, perhaps the platform owner might know or can do the purchase/activation in the Store themselves.

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Ujjwal1 · ‎07-14-2025

Checking internally with company. Thanks