Not able to login using MFA
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hello All,
I have configured my Dev instance using MFA, but later since my phone was lost need to setup MFA in my new mobile.
I was able to setup the MFA in my new mobile but while providing the 6 digit passcode for logging in Dev instance, it is showing incorrect passcode. I have also tried to retrieve via mail id but no mail is delivered in my registered mail id.
your suggestions is appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hi @shalinighos,
do you mean PDI?
if so, navigate and log in to Developer site:
https://developer.servicenow.com/dev.do#!/home
click Manage my instance and select Reset instance password:
If it’s not PDI, ask any of your colleagues to reset your access and if no colleague available then reach out to ServiceNow via Support Portal:
https://support.servicenow.com/now
let me know if you made it
PS: the Developer site has been redesigned today and my screenshot is from mobile but I believe you will find it on a computer as well.
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */