SOW- Problem overview tab is not showing anything.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Since this is for PDI, we can't debug much.
PDIs are unstable and I will suggest to use another PDI.
it looks like the container is missing in PDI.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hi @Ankur Bawiskar Thank you for the quick response , we observed this in our Client instance hence we tried checking in PDI it was same behaviour . Can you please suggest what might be missing it should be coming OOB right ?
Note: we recently upgraded plugin for SOW for ITSM.
Thanks,
Pooja
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
yes it should be coming OOTB.
It seems somebody has followed this step and hence it's not showing i.e. some customizations are done.
How to hide/remove the incident's Overview tab in Service Operations Workspace
if that also doesn't fix then for your client instance raise a Case with ServiceNow.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hi @Pooja P
Please update and repair the SOW plugin to the latest version and then check, it will get resolved.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************