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Not able to open the attachments which has been attached to the incident

Priyanka Pawar1
Mega Expert

‎02-11-2022 08:24 AM

Hello All,

I need your help to understand one issue which we are facing recetaly:-

we are getting Xcel files attached to incident via a Mulesoft in servicenow.

But when we download those file and try to open them in servicenow we are facing below error:-

find_real_file.png

the same file when we download from the third party and upload manually in lower instance, then it it visible.

 

 

Regards,

Priyanka Pawar

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Mathieu Lepoutr
Mega Guru

‎04-21-2023 08:09 AM

Hi Priyanka

 

I understand that you are having trouble opening Excel files that are attached to an incident in ServiceNow when they are received via Mulesoft integration. It seems that you are encountering errors when attempting to open the files within ServiceNow.

 

One possible solution to this issue could be using Exalate for ServiceNow. Exalate is a tool that can help you synchronize data between different instances of ServiceNow, even if they are located in different organizations or use different versions of the platform.

 

Mathieu

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