Not able to submit the Record Producer/Catalog Item for Public users

[Jahnavi6]

Hi,

The fields are loaded from the Record Producer for Public user in Service Portal. But, I'm not able to submit the form for creating the incident. 

When i submit it, it says "Something went wrong and your request could not be submitted. Please contact your system administrator". Console log says "401 Unauthorized request" for submit_producer API. 

As per the knowledge article, KB0681861, we might need to uncheck the "Requires Authentication" checkbox.

Does anyone know, how to do that? Please help.

Thanks!

[Harsh Vardhan · Accepted solution]

if you see the article it has mentioned to update the api method field "Requires Authentication" .

go to the scripted Rest API >> search for "Service Catalog API" >> you will see list of method , so make the changes to those method field "Requires Authentication" which has mentioned on HI Article, give a try. 

Screenshot for an example for buy Item method. 

Note:  Make sure you had also followed the other point which had mentioned on HI Article. 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0681861

[Charles33]

I can uncheck "Requires Authentication" on some, but not on others. 

• Buy Item - yes
• Submit a Record Producer - yes
• Validate Variable Regex - NO
• Checkout Order Guide - yes
• Variable display value - NO
• Check requested for delegation on item. (Paris onwards) - NO

Do I have to contact ServiceNow Support, or could there be something else preventing me, or something else I can do to address this?  

[Lucas Fontanill]

Having the exact same issue, did you found a solution ?