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Not able to update closed_by field when sctask is closed complete in RITM and REQ table

PradeepGenpact
Tera Contributor

Hi All, I got catch in Request closed_by field. The catalog item that contains workflow, that is updating closed_by field in RITM and REQ table properly when task is closed Complete/incomplete/skipped, but the catalog item that contain flow designer does not updating closed_by field in RITM and REQ table. I tried creating Business rule to update this field but I am failed to update it.  Can anyone check in PDI and share the solution.

1 REPLY 1

Anurag Tripathi
Mega Patron
Mega Patron

Hi,

This is handled oob, Closed by is oob field and is populated by the system base don how/where the action was initiated. If I may ask, Why do you need to change that behavior?

You can change the flow to run as to suit your need

AnuragTripathi_0-1708615832527.png

 

-Anurag