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02-22-2024 03:39 AM
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02-22-2024 04:30 AM
You need to change at table level, means, change the data type of string to Decimal.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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02-22-2024 05:58 AM
Go to your table (survey user response) and check in which field the score is kept. Create a new field on the form and make it a decimal (or integer, depending on the values you get) and just copy the content via a business rule, so you can also set conditions (like: only if this field is this, or whatever conditions you need).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-22-2024 03:44 AM
May be you need to change the type of report to get the average if survey score. could you please provide me table name so check at my end.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-22-2024 03:49 AM
Atul
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02-22-2024 03:56 AM
Sorry, I did not find this in my PDI. So tough for me to answer for this. I think if you chekc how the survey score is defined on CSM table and try that field in drop down and dot walk.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-22-2024 03:57 AM
Hi Ralton,
The reason it doesn't show, is that the score is set as a sting value, so calculations on that can't be done through a report. At one client we once solved this by creating a decimal field on the table and copied the value, making it also available in reports.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark