Not able to update target record using import sets

hari6275
Kilo Contributor

Hi,

For some operation i was working on the import sets and for some tables like problem and incident it is creating new records every time even though i set the coalesce filed for the number is true and choice action ignore ....for example if i have an incident number INC1234 and i want to update that record using import sets it is creating new record with same incident number   INC1234 any idea what will be the issue.

thanks in advance

1 ACCEPTED SOLUTION

Hi Srihari,



Glad to know that issue is resolved now, please mark the answer as correct accordingly so that it gets removed from the Unanswered list.



If you are viewing this from the community inbox you will not see the correct answer button.   If so, please review https://community.servicenow.com/docs/DOC-5601


View solution in original post

5 REPLIES 5

Hi Srihari,



Glad to know that issue is resolved now, please mark the answer as correct accordingly so that it gets removed from the Unanswered list.



If you are viewing this from the community inbox you will not see the correct answer button.   If so, please review https://community.servicenow.com/docs/DOC-5601