Not all records are getting exported for an user via list layout

um30
ServiceNow Employee
ServiceNow Employee

‎05-22-2017 11:35 PM

For a particular user, he is able to view list layout of records but after clicking on export the excel is not displaying any record.

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sergiu_panaite
ServiceNow Employee
ServiceNow Employee

‎05-22-2017 11:41 PM

Exporting is different from list view. A list view might have less fields than the exported table. Enable Debug All as admin, impersonate the user, and try to display in the list view all fields available. You will probably see if the user fails some ACLs. Don't forget to disable debug mode at the end.


um30
ServiceNow Employee
ServiceNow Employee
In response to sergiu_panaite

‎05-22-2017 11:51 PM

Hi Sergiu,



I found that ui/context_menu.export_xml/read is returning false. So this was stopping the import to take place.



Thanks,


Upasana


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um30
ServiceNow Employee
ServiceNow Employee
In response to sergiu_panaite

‎05-22-2017 11:55 PM

Also, this is for xml. But why the issue persists with excel. Have checked ACLs as well as user preferences , but not able to figure it out.


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sergiu_panaite
ServiceNow Employee
ServiceNow Employee
In response to um30

‎05-23-2017 12:03 AM

You can enable a debug property for exports via:



http://wiki.servicenow.com/index.php?title=Exporting_Data#Enabling_Export_Debug_Logging



Then impersonate the user, try to export, then collect the localhost_log via Node Log File Download:



http://wiki.servicenow.com/index.php?title=Viewing_System_Logs#Available_Logs


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