Not getting notification in awa inbox

sandeep gudu
Tera Contributor

‎03-03-2023 02:06 AM

So When we assigned cases to the user. The inbox is not showing pop up or action on case.

 

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6 REPLIES 6

Community Alums
Not applicable

‎03-03-2023 02:24 AM

Hi @sandeep gudu ,

Can you check what is the default Agent group present under your default chat queue?

SandeepDutta_0-1677839066681.png

 

OOB, Agent Chat Group is the default group to which chats are routed. You can add your service desk member in this group then impersonate as this user in Agent workspace In another incognito window impersonate as admin and then connect to support from your portal.

 

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sandeep gudu
Tera Contributor
In response to Community Alums

‎03-03-2023 02:29 AM

Chat queue is working fine but in the inbox it is now showing any work items that are assigned.

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sandeep gudu
Tera Contributor

‎03-03-2023 03:08 AM

iNBOX CARDS ARE NOT DISPLAYING IN WORKSPACE

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Shamma Negi
Kilo Sage
Kilo Sage
In response to sandeep gudu

‎03-03-2023 03:16 AM

The reason of not showing under inbox is condition is not getting met. Make sure you make yourself available first from workspace as system starts assignment when agent status is Available.

 

Please check this! It happened with me then I checked my service queue and assignment rules then it was mentioned assign when the status is Available.

 

Hope this helps.

 

Regards,

Shamma

Regards,Shamma Negi
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