Not receiving emails from ServiceNow. How to solve it

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mania
Tera Contributor

‎11-30-2023 03:00 AM - edited ‎11-30-2023 03:02 AM

Hi,

 

I have created three reports and send to a single mail by using scheduled reports but it is triggered system log> Emails but it will showing State is Ready but issue is that reports is not receiving mail to Gmail inbox.

So Can you please help on it. It will helpful.

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Thanks in Advance!

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-30-2023 03:14 AM

 Hi @mania 

If you are checking this in PDI , then sorry to say, Inbound./Outbound email has been restricted in PDI due to security issue. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-30-2023 03:14 AM

 Hi @mania 

If you are checking this in PDI , then sorry to say, Inbound./Outbound email has been restricted in PDI due to security issue. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

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Danish Bhairag2
Tera Sage
Tera Sage

‎11-30-2023 03:57 AM

Hi @mania ,

 

As mentioned by Atul the emails sending & receiving has been disabled by ServiceNow.

Message from SN:

IMPORTANT: Email services are temporarily disabled on Personal Developer Instances (PDIs). Although you will not be able to send emails from your PDI to your email application, the content in this learning module is still useful for learning about notifications in ServiceNow. View sent email messages in System Logs > Emails instead of in your email application. Open an email record and click the Preview Email.

 

Thanks,

Danish