How to stop notification when short description start with '[Phishing EMAIL]'

[Hari S1]

Hi,

How can we stop sending notifications to users when the incident ticket short description starts with '[Phishing EMAIL]" ?

Is there any way stop the notifications?

Thanks

[Danish Bhairag2]

Hi @Hari S1 ,

How is your Notification being triggered ? if its with some condition & not via event u can simply add the condition in condition field under when to send Short Description does not start with [Phishing EMAIL].

If its via event check from where event is called & before calling the event place a check using if condition where u can check that same condition.

Thanks,

Danish

[Musab Rasheed]

Hello,

You can write condition in 'Advance' section of notification, refer below article.

https://www.servicenow.com/community/developer-forum/how-to-does-not-start-with-and-does-not-end-wit...

[Sandeep Rajput]

@Hari S1 Please create an onBefore insert business rule on sys_email table as follows.

Hope this helps.