Not saving the value entered in the variable editor

[Ramel]

Hi All,

Has anyone encountered this issue where in the variable editor at the catalog task, whenever I entered a value and hit save or update the value entered is not getting saved?

Thanks in advance.

Ramel

[Ankur Bawiskar]

Hi Ramel,

So values are not retained in those variables although they are editable when form is saved?

check below link; this should help you:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0686857

Regards

Ankur

[Ramel]

Thanks for this Ankur. I think we're getting close in resolving this issue. It is correct that when I tried to enter a value on the variables, they are not getting saved in the question_answer table. When I looked at the question_answer table for these 5 variables, they all have empty values.

I am using a record producer in the sc_request table and the tasks are created in sc_task. There is an OOB variable editor in the sc_task table but that does not seem to show all my variables in the sc_task. So what I did is I created another 'UI formatter' in the sc_task table and named it as Task Variable Editor with 'com_glideapp_questionset_default_question_editor' value. Then I use that add added int he form layout and that showed my variables in the task. I have already removed the OOB variable editor formatter. But still not retaining the value.

Maybe you still have some other ideas.

Thanks.

[Ankur Bawiskar]

Hi Ramel,

Did you check the link shared in previous post?

Regards

Ankur

[Ramel]

Yes Ankur, as instructed, I followed the below:

1. Open a catalog task 
2. Open the context menu Configure > Form Layout 
3. Locate the section with the duplicate variable editor
4. Select Variable Editor in the right slush bucket and move it to left side 

However I do not have any duplicate variable editor. The one I created is the one that shows the variable which wont save the value. The OOB variable editor, does not show the my variables. No other variable editor listed.

[seanb]

Do one of the 5 variables have the same Name as the containing variable set's "Internal name" and are you on London?

https://community.servicenow.com/community?id=community_question&sys_id=daed3aeadbe9a7007d3e02d5ca96...

In the thread above, they are mainly concerned with variables losing values after submission from SP, but I had a similar problem to you when working from a catalog task and making the adjustment from that thread solved my problem.