Notification assigned to/group recipients based on the script condition

[Harihara Sudha1]

Hi Team,

I have a requirement for a script to send a email notification IF assigned to is not empty THEN send to Assigned to ELSE send to Assignment Group. Please note, this can be provided in condition but our management need to reduce the email notification count. So in a single notification we have been requested to check other conditions like state, priority etc.. and also in the notification recipient it should go to assignment group if assigned to is empty else it should go to assigned to if assignment group is empty.

Please provide a script/work around.

[karenlamano]

I'd recommend 2 separate notifications because it's easier to change the content of the notification. Most of the time, you want to say something different if it's assigned to an individual vs assigned to a group (as you may want to remind them to assign it to an indiv.).